Planning and control: plan, measure and adjust in one steady rhythm
The planning and control cycle for SMEs and large organisations: from annual plan and budget, through forecast and management reporting, to corrective action.
In this topic: Knowledge base 6
A plan only steers if you keep track of it
Planning and control is the regular rhythm in which you set goals, turn them into a budget and actions, follow the figures and adjust course in time. This section explains the cycle, from annual plan to management reporting, for SMEs and for large organisations.
In an OECD survey of small business owners in G20 countries, relatively few disagreed with the statement "I prefer to follow my instinct rather than to make detailed financial plans for my business" (source: OECD, 2021). That is understandable. An owner who knows the customers and the trade often senses a shift before the accounts show it. But instinct does not tell you how much room there is in the bank account, which cost line is running away or whether this year's growth is actually turning into profit.
Planning and control turns that instinct into a way of working. You set down what you want to achieve, work out what it will cost and bring in, and compare reality with the plan every month. Where the two drift apart, you look for the cause and adjust either the course or the plan. This is not paperwork for the bank. It is how you run the business instead of running after it.
What planning and control means
The best-known framework comes from Robert Anthony, a professor at Harvard Business School. In his 1965 book he distinguished three kinds of management work, each needing its own system. That three-way split is still the foundation of management control as a discipline.
| Level | What it is about | Horizon | Typical documents |
|---|---|---|---|
| Strategic planning | Choosing the organisation's goals and deciding which resources are needed to reach them | Three to five years | Strategic plan, multi-year plan |
| Management control | Making sure resources are used effectively and efficiently in pursuit of those goals | One year, by quarter | Annual plan, budget, forecast |
| Operational control | Making sure specific tasks are carried out effectively and efficiently | Month, week, day | Management report, cash flow forecast, action lists |
Classification after Anthony, as described by Gorry and Scott Morton (MIT); horizons and documents are a practical interpretation by Firmfocus.
In an SME the three levels often come together in one person: the owner sets the course, draws up the budget and checks the bank balance every week. In a large company they sit at different tables, with a board, a controller for each business unit and team leaders. The principle is the same. What is decided at one level has to come back at the next in goals and figures.
The planning and control cycle: plan, execute, measure, adjust
Underneath every level runs the same loop, known as the PDCA cycle: plan, do, check, act. W. Edwards Deming himself preferred study to check, because the third step is about learning from the gap between what you expected and what happened, not about ticking boxes. For planning and control, that means:
- 01
Plan: goals, choices and figures
Translate the strategy into an annual plan with a few SMART goals, work it through in a budget and use a cash flow forecast to check that the money will be there when you need it.
- 02
Do: execute with named owners
Every action has an owner, a date and resources. If you want to organise execution properly, see strategy implementation, OGSM and OKR.
- 03
Check: measure and understand
A management report sets actual results against the budget and explains the differences. A rolling forecast shows where the year will end if nothing changes.
- 04
Act: correct course or reset the plan
Tackle the cause, shift resources or revise the plan. Large organisations use Hoshin Kanri to keep that loop turning from the boardroom down to the shop floor.
The rhythm: year, quarter, month and week
A cycle only turns if it is in the diary. In Harvard Business Review, Robert Kaplan and David Norton described how strong organisations link strategy and operations in a single closed loop, with separate meetings for strategy and for day-to-day business. Put both on one agenda and you will find that operational firefighting crowds out the conversation about direction. The rhythm below is a practical starting point.
| When | What happens | Instrument |
|---|---|---|
| Every year, a few months before the financial year starts | Review the strategy, choose goals for the new year, approve the budget and investments | Annual plan, budget |
| Every quarter | Review progress on goals and initiatives, update the forecast, shift resources | Rolling forecast, OKR |
| Every month | Actuals against budget and last year, explain variances, agree actions | Management report, KPI dashboard |
| Every week | Keep an eye on cash, the order book and open actions | Cash flow forecast, action list |
Indicative rhythm by Firmfocus. Adapt it to your financial year, your seasons and the meetings you already hold.
Does planning actually pay off?
Yes, provided it leads to decisions. A meta-analysis of 31 empirical studies found a positive, moderate and significant effect of strategic planning on organisational performance, strongest for formal planning (source: George, Walker and Monster, October 2019). The effect held in both the private and the public sector, in the United States and elsewhere. For small firms, Brinckmann, Grichnik and Kapsa also found a positive link, though weaker in cultures that strongly avoid uncertainty. Their advice: combine planning with learning.
The process itself, however, is often the weak spot. In a McKinsey survey, 45% of executives were satisfied with their strategic planning process (source: McKinsey, August 2007). Only 23% said that major strategic decisions were made within that process (source: McKinsey, August 2007). A planning cycle that runs alongside the real decision-making mostly produces documents. The answer is not to plan less, but to plan in shorter loops and correct course more often.
Topics in this section
PDCA cycle
Plan, do, check, act: its roots in Shewhart and Deming, how it differs from PDSA, and a worked example.
SMART goals
Writing goals that give direction, with examples for revenue, margin, customers and staff.
Annual business plan
From strategy to twelve months of action, with a one-page A3 format and a worked example.
Business budget
Budgeting for an established business: from this year to next, tested against your sector.
Cash flow forecast
Looking ahead at your balance by month and by week, with the 13-week forecast for tight periods.
Rolling forecast
Always twelve months or five quarters ahead, built from the drivers of your business.
Management reporting
From monthly figures to decisions, with variance analysis by price, volume and mix.
Hoshin Kanri
The Japanese method for cascading a few breakthrough objectives through the whole organisation by means of catchball.
Zero-based and Beyond Budgeting
Two answers to the shortcomings of the traditional annual budget, and when each one fits.
SMEs and large organisations
| Aspect | SMEs | Large organisations |
|---|---|---|
| Who plans and measures | The owner or management team, often together with the accountant or an adviser | The board, business unit controllers and a central finance function |
| Documents | A one-page annual plan, a budget, a cash flow forecast and a monthly overview | A multi-year plan, unit budgets, a rolling forecast, monthly and quarterly reports |
| Rhythm | The figures monthly, the goals quarterly, the direction yearly | A fixed calendar of reviews, tied to the allocation of resources |
| Biggest pitfall | A plan that disappears into a drawer after January | A budget round that takes months and leaves resources where they were last year |
Planning and adjusting with Firmfocus
Each step of the cycle calls for different information. These parts of Firmfocus are built to support it.
Business Planner
For the Plan step: strategy, goals and the financial translation into an investment budget, a profit and loss forecast and a cash flow forecast. The plan stays available, so you can update it when circumstances change.
Sector figures
Also for the Plan step: figures for your sector as an outside view, so the targets in your annual plan and budget start from what comparable businesses achieve.
Profit and cost benchmark
For the Check step: your results next to the average for your sector. You can see whether a variance lies with you or with the market, and whether your goals are realistic.
Firmfocus Advisor
For the Act step: a sparring partner that works through causes and measures with you, using your plan and the figures for your sector.
What is a planning and control cycle?
What is the difference between planning and control?
Does a small business need planning and control?
Who is responsible for planning and control?
Sources
- Gorry and Scott Morton, MIT Sloan School of Management: A Framework for Management Information Systems, on Anthony's classification (February 1971)
- George, Walker and Monster: Does Strategic Planning Improve Organizational Performance? A Meta-Analysis, Public Administration Review (October 2019)
- Brinckmann, Grichnik and Kapsa: Should entrepreneurs plan or just storm the castle?, Journal of Business Venturing (January 2010)
- Kaplan and Norton: Mastering the Management System, Harvard Business Review (January 2008)
- McKinsey: How to improve strategic planning (August 2007)
- OECD/G20 INFE: Navigating the Storm, MSMEs' financial and digital competencies in COVID-19 times (2021)