Industry overview
The Office administrative, office support and other business support activities sector across Belgium comprises approximately 15,644 enterprises employing about 27,784 people and generating €7.0 bn in net turnover in 2020. The average enterprise size is – employees per firm. This is a useful yardstick when assessing whether your own operation sits within the typical scale band of the sector.
Profitability
With a robust operating margin of 20.6% of revenue in 2020, the sector reports €1.4 bn of gross operating surplus (Eurostat's EBITDA-equivalent, before depreciation). This figure provides the headline benchmark against which an individual operator can sanity-check their own bottom line, values significantly below indicate cost or pricing pressure, those above suggest competitive advantage worth defending.
Cost structure
The Office administrative, office support and other business support activities cost mix is reasonably balanced: cost of revenue at 57.2%, personnel at 22.8% and energy at – of turnover. Without a single dominant cost driver, margin management requires attention across the full operating envelope rather than focus on any one line.
Trend & trajectory
Over the period 2008 to 2020 the operating margin moved from 13.4% to 20.6% (+7.2 percentage points), an encouraging upward trajectory. Sectors with stable or improving margins tend to reflect successful pass-through of input costs and disciplined capacity management; declining margins typically point to either over-supply or a structural cost squeeze that warrants strategic review.